PROCESSING, DELIVERY & RETURNS

Processing

All of our orders are hand made by us, each product starts from a large hide of undyed leather. Due to the infinite possibilities of our store (over 2 million possible combinations on one Journal Cover alone!) we aren’t able to keep a stock of precut products. This means that everything happens after you place your order, from the initial cut in the leather, to finally sealing up the packaging box. Hands-on time with a product may range from a couple of hours to a couple of days, but there’s lots of drying and waiting time between. This means that most products, unless they’re listed as Ready to Ship, will take a few weeks to make (see banner at the top of the page for current processing time).

Ready-to-ship items will be posted within 3 business days. Made-to-order and Custom orders will ship as soon as they are ready, check your account for updates.

Deliveries

For UK deliveries, we send Accessories via Standard Royal Mail and all other items are sent Tracked with Royal Mail compensation cover. While most items should be with you in a day or two after posting, this is out of our hands and could be affected by thing such as seasonality or weather conditions. As deliveries may require a signature, your delivery may be taken to your local delivery office if no one is home.

For International Orders, we will still ship with Royal Mail, however, final delivery will be via your own postal service. International orders will be shipped with the relevant customs forms – buyers are responsible for any import duty / charges your customs / border agencies may make.

We offer flat rate shipping, so if you purchase an Accessory along with a larger item, we’d be please to tuck them into a box together, and the same applies for multiple larger items. We like to ensure that all our packaging gives ample room for your item not to get damaged and sometimes the box would just be too small, so we may send your order in multiple shipments. We may also combine orders where suitable. Ready to ship items will be posted within 3 business days, whilst custom orders will be subject to the current estimated processing times. Orders which combine the two will be subject to the longer processing time. If you require a product by a certain date, please get in contact before placing your order.

We are not responsible for your product once it leaves our hands, and although the Royal Mail has an excellent service sometimes accidents do happen and packages go missing on their way. The Royal Mail requires that you wait 21 days before reporting a parcel as missing. If 21 days have passed since receiving dispatch notification and you have still not received your parcel, please contact us and we will endeavour to resolve the situation.

Please be aware that we will dispatch to the address entered at the checkout stage, so please ensure it displays all the correct details. If your parcel is returned to us because the postal service is unable to deliver, we will contact you to rearrange delivery. This will be at your cost.

Returns And Cancellations

Due to the personalised nature of our products, we are unable to accept returns for items NOT labelled ‘Ready to Ship’ unless the item has a manufacturing fault. Although we carefully select our materials, leather is a natural product, and as such marks, scars, creases and blemishes in the leather do not count as faults. These marks are part of the story of your piece of leather, which will continue to change as it continues its journey with you.

Please make sure you double-check your order before placing it, we don’t accept cancellations and cannot guarantee that any changes will be possible after we’ve received your order. If you realise an error soon after ordering, drop us an email and if possible we will rectify it for you.

On ‘Ready to Ship’ orders: the customer is responsible for paying the return postage and ensuring it’s safe delivery, we recommend using a tracked insured method of shipping. Any returned goods must arrive in ‘unused’ condition and the customer is responsible for this and cost of postage. We charge a 15% restocking fee for any returned ‘Ready to Ship’, this will be deducted from any refund.

If returning an item from outside of the UK, please mark the package with ‘RETURNED GOODS’ so that it does not attract Import Customs Duty. The Customer is responsible for making suitably labelling the package to show this. Any package not marked and hence charged duty will have this amount deducted from any refund.

If an item arrives damaged-in-transit, please take photos and contact us immediately so that we may contact our delivery provider and resolve the situation.

Please contact us if you have any problems with your order, we will do our best to help.